Privacy Policy

RepairLetter is operated by R3 Consulting, LLC ("we", "us"). This policy explains what information we collect when you use RepairLetter, how we use it, and the choices you have. RepairLetter is a tool for real estate professionals; it is not intended for children under 16 and we do not knowingly collect their information.

Information you give us:

• Account details: name, email address, and sign-in information.
• Profile and branding: brokerage or company name, phone, license number, logo, headshot, and colors you choose to add.
• Report content: inspection report PDFs you upload, text extracted from them, property address, buyer name, deadlines, and notes you enter.
• Generated content: findings, buyer summaries, repair requests, cover sheets, and quote requests created from your reports.
• Messages you send us, such as support requests.

Information collected automatically: basic technical data needed to run and secure the service, such as sign-in session data, browser type, and error logs.

• Provide the service: read your inspection report and draft findings and documents for your review.
• Keep your account secure and prevent abuse.
• Respond to support requests and send service-related messages.
• Troubleshoot problems and improve how reliably the service works.
• Comply with law and enforce our Terms of Service.

We do not sell your information or your clients’ information, and we do not use it for advertising.

To analyze a report, text extracted from your uploaded PDF is sent to our AI provider (Anthropic) to draft findings and summaries. This happens only on our servers, never directly from your browser. We send only what is needed to create your documents. Please see our AI & Disclaimer page for the limits of AI-generated content.

We share information only with providers that help us run RepairLetter, under their own terms and privacy commitments:

• Cloud hosting, database, and file storage providers.
• Anthropic, for AI analysis and drafting.
• A payment processor, once paid plans are offered. We do not store full card numbers.
• Email delivery providers for sign-in and account messages.

We may also disclose information if required by law, to protect rights and safety, or as part of a merger, acquisition, or sale of assets, in which case this policy will continue to apply to your information.

• Uploaded inspection PDFs are kept private and automatically deleted 30 days after upload.
• Findings, summaries, and other documents remain until you delete the report or your account.
• Downloads use short-lived private links rather than public links.
• When you delete your account, we delete your reports, files, and profile. Limited records may be kept where required by law, for security, or in routine backups until they expire.

You may upload reports that contain information about buyers, sellers, and properties. You are responsible for having the right to share that information with us and for how you use the documents you export. We process it only to provide the service to you.

You can view, edit, and delete reports at any time, and delete your account from Settings. You may also email us to request access to, correction of, or deletion of your information. Depending on where you live (for example, California), you may have additional rights; we will honor applicable requests and will not discriminate against you for making them. We may need to verify your identity first.

We use reasonable measures to protect information, including private file storage, access restricted to your own account, and server-only handling of AI processing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this policy from time to time. If we make material changes, we will update the effective date and, where appropriate, notify you in the app or by email.

Questions or requests: support@repairletter.com. R3 Consulting, LLC.